DELIVERY AND PAYMENT
Orders are processed and shipped in 72 hours. Shipping is free of charge. We deliver flowers like
“Just flowers” collections only in Sofia.
For some of our arrangements like wedding bouquets or decoration for corporate clients, because of the exclusivity of the service, it is advisable to make your order at least 48 to 72 hours in advance.
HOW TO ORDER?
To order an Wedding package or flowers, you should follow these steps:
1. Chose the products that you would like to purchase.
2 .Confirm your order and click on the “Buy” button.
- Chose the date and the desired hour of delivery.
- Fill in your address and contact information.
5.Chose your payment method.
6.Finish your order by clicking on the “Buy” button.
The payment will be conducted via bank transfer.
Afterwards, the processing and shipment of your order will start.
Your information will be used only to ensure your order’s processing and its delivery. It is also needed to fill in the invoice and order confirmation.
Since we are working with fresh flowers and arrangements, it is important for us to provide high quality products. That is why, we reserve our right to cancel an order if it is impossible to finish it. However, this cannot happen less than 72 hours before the desired date of delivery.
In case of incorrectly filled in information, which might lead to incapability of finishing the order, the client will still have to pay for the order and its shipping.
We will not take responsibility for a refused order which has already been shipped and delivered.
You’ll browse through our various collections of flower designs.
If you find some pieces that suit you, chose the product that you would like to purchase and add them to your cart. Once you have all that you need, you can check out.
During the checkout process you will be asked for a shipping (delivery) location and date. Your entire order will then be delivered to the specified location on the specified date.
All orders must be placed 20 days in advance of event date.
- Cancellations must be received no less than 30 days prior to event date.
- No refunds are available within 30 days of the event.
- A cancellation of your order is possible until 12.00 pm on the 30-th day before your order’s initial purchase date.
- Additions must be made no later than 3 days before the event.
- We will not take responsibility for a refused order which has already been shipped and delivered.
- Flowersinsofia.com is not responsible for unpacking or setting up any items.
- Due to handling products of nature, Flowersinsofia.com reserves the right to make last minute changes to flower selections in the event when the selections are either unavailable or do not meet quality expectations. Client understands that there is no absolute guarantee of flowers meeting exact expectations due to nature and the artistic interpretation of the designer.
- Flowersinsofia.com is not responsible for the condition of flowers after delivery is completed.
Reclamation and refuse of order can be accepted only in the following cases:
The received products are not as described and confirmed as on the website.
In case of delayed shipment and delivery of your purchase.
In case you are not happy with your order, we can discuss partial or complete refund in the next 36 hours after the delivery.
In cases of reclamation, only the client has the right to ask for a refund. The sum will then be refunded according to the original payment method. In case of bank transfer method, the sum will be refunded to the same account.
If the reclamation is satisfied, a document in two copies will be issued. One of the copies will be sent to the client.
A complaint about received products will only be accepted by the time of delivery and this is guaranteed by the carrier. If a complaint is received at this moment of delivery, FlowersInSofia will be obliged to fully refund your account within 3 working days. A complaint at a further point will not be accepted.
For every other undescribed cases and reclamation claims, we reserve our right to act according to current Bulgarian legislation.
The headquarters and address of “Experiment2000″ Ltd
Rakovski Str. 93A,
Sofia 1000, Bulgaria.